Does this situation sound familiar? You’re a marketer, you believe in the power of social media, you’re convinced that it’s a must for you organization, but when management asks, “What’s the ROI?” you find it difficult to provide a concrete answer. For years, experts have debated the ROI of social media and despite all of the measurement techniques and tools available online, it’s still difficult to measure accurately. Lately, however, I’ve noticed a few signs that point to proven ROI on social media, when it’s done well, the first of which is a new report by Forrester.
http://www.bostoninteractiveblog.com/?p=806
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