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How to Staff Customer Service for an E-Commerce Business : Managing :: American Express OPEN Forum
Who can calm irate customers in a friendly, non-patronizing way, distinguish atrocious demands and outright lies from perfectly reasonable requests, a
White Paper: Improving Agent Productivity With Closed-Loop Coach
Improving Agent Productivity With Closed-Loop Coaching
What Makes a Good Call Center Representative | Call Center Cafe
This article describes the characteristics of a good call center representative or how to turn them into one. Helpful for employers who want to know what to look for in a good call center representative and how to properly train them, and make them happy.
Are Call Centers doing everything to best serve their brand? | CallMe! Staffing Blog
If the call center is simply considered a cost and not regarded as a customer facing department that directly impacts the brand, the true value of the professional call center agent will be vastly underestimated.
American Teleservices Association
Supporting the Teleservices channel as the
ONLY trade association dedicated to informing,
uniting and advancing the contact center industry
7 Ways to Save Money on Training | Call Center Cafe
Training budgets are being squeezed but we still want to provide effective training. How can we save money in our organization and still meet our training targets?
CallCenterMagazine.com
The International Customer Management Institute (ICMI) is a global leader in call center consulting, training, publications and membership services.
3 Simple Steps to Shorten Call Times and Drive Up Sales | Call Center Cafe
A common complaint of call center managers is that their customer service reps (CSRs) don't do enough selling while speaking with callers.
Call Center Depot
Call center depot, news and information related to call centers, helpdesks, call tracking, contact management and related call center issues.
Call Center Terms and Technology
Are you new to call centers or thinking of a career path for yourself in the industry? Learn the terms and technology related to call centers and the technology.
Contact Center News and Information
Contact Center Management and Technology. Contact Center News and Information. Login Here ... not to display inline frames. Copyright © 2007 Contact Center Professionals, Inc. ...
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