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How to Staff Customer Service for an E-Commerce Business : Managing :: American Express OPEN Forum
Who can calm irate customers in a friendly, non-patronizing way, distinguish atrocious demands and outright lies from perfectly reasonable requests, a
White Paper: Improving Agent Productivity With Closed-Loop Coach
Improving Agent Productivity With Closed-Loop Coaching
What Makes a Good Call Center Representative | Call Center Cafe
This article describes the characteristics of a good call center representative or how to turn them into one. Helpful for employers who want to know what to look for in a good call center representative and how to properly train them, and make them happy.
Are Call Centers doing everything to best serve their brand? | CallMe! Staffing Blog
If the call center is simply considered a cost and not regarded as a customer facing department that directly impacts the brand, the true value of the professional call center agent will be vastly underestimated.
American Teleservices Association
Supporting the Teleservices channel as the
ONLY trade association dedicated to informing,
uniting and advancing the contact center industry
7 Ways to Save Money on Training | Call Center Cafe
Training budgets are being squeezed but we still want to provide effective training. How can we save money in our organization and still meet our training targets?
CallCenterMagazine.com
The International Customer Management Institute (ICMI) is a global leader in call center consulting, training, publications and membership services.
3 Simple Steps to Shorten Call Times and Drive Up Sales | Call Center Cafe
A common complaint of call center managers is that their customer service reps (CSRs) don't do enough selling while speaking with callers.
Call Center Depot
Call center depot, news and information related to call centers, helpdesks, call tracking, contact management and related call center issues.
Call Center Terms and Technology
Are you new to call centers or thinking of a career path for yourself in the industry? Learn the terms and technology related to call centers and the technology.
Contact Center News and Information
Contact Center Management and Technology. Contact Center News and Information. Login Here ... not to display inline frames. Copyright © 2007 Contact Center Professionals, Inc. ...
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Rework: A book from the founders of 37Signals
The perfect playbook for anyone who's ever dreamed of doing it on their own. Hardcore entrepreneurs, small-business owners, and people stuck in day jobs who want to get out will all find valuable inspiration and guidance in these pages. It's time to rework work.
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Abney and Associates
We know about the 10 kinds of people. (You know, those who can read binary and those who can’t.) This is PC Speak: An Abney and Associates Internet and Technology Research Lab - Technology related to every day life!
Dyman & Associates Risk Management Projects
Dyman & Associates Risk Management Projects utilizes its decades-old track record in cyber security to provide protection for your employees, intellectual property, and other precious assets. Our consultants not only have many years of experience, but are also dedicated to the regular honing of their skills and keeping current on the innovations in...
Juvenile Prison Outreach for Libraries
A compilation of "best practice" resources for youth services librarians who are interested in or are currently providing outreach services to juvenile detention centers.
Westhill Consulting Travel and Tours
WESTHILL CONSULTING, TRAVEL & TOURS, INC. was established by a group of people who are travel enthusiasts. They wanted to fulfill a long time dream of travelling the world and they wanted to fulfill others' dream as well. We carry out the business of tours and travel intermediation representing major travel suppliers. We also provide services such as...