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As a company, you don’t want your customers happy in this moment of time, but you want them happy all the time. Right?
Great customer service is just not limited to solving problems, like reacting to customers who are calling to complain about their online order not delivered or software they downloaded do not work on their system. Instead, creating happy and a loyal customer must be a mission of the brand at every stage of their business. It’s just not reactive, it’s proactive too.
created February 22, 2017
updated February 22, 2017